V104 - Intake Specialist | Intake and Conversion Specialist
About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a driven and highly communicative Intake Specialist to join a fast paced legal team. In this role, you will be the first point of contact for potential clients, guiding them through the initial consultation process and converting leads into retained cases. Your ability to build rapport quickly, ask the right questions, and manage high call volumes with confidence will directly impact the firm’s growth and client experience. This position is ideal for someone who thrives in a performance based environment, is motivated by clear KPIs and bonuses, and enjoys working toward measurable results. If you are articulate, persuasive, and energized by helping people during important moments, this opportunity offers both challenge and reward.
Requirements
- Time Zone: PST
- Schedule:
- First 6 to 8 months daytime shifts only 8:30 AM to 5:30 PM or 9:30 AM to 6:30 PM
- After initial period rotation to later shifts such as 12:30 PM to 9:30 PM
- Weekend availability may be required
- Call Volume Expectation: 45+ calls per day depending on lead flow
- Performance measured through established KPIs with bonus opportunities
- Excellent command of the English language required
- Experience in high volume call environments preferred
- Experience using CRM systems required
- Experience using VoIP phone systems required
- Proficiency with email and calendar management tools required
- Comfortable using internal communication platforms
- Strong verbal communication skills
- Persuasive and confident phone presence
- Results driven mindset
- Ability to handle high call volume
- Active listening and questioning skills
- Goal oriented and performance motivated
- Strong time management abilities
- Detail oriented documentation skills
- Adaptability to shift changes
- Ability to work independently after training period
Nice To Haves
- Experience in high volume call environments preferred
Responsibilities
- Coordinate with internal legal team regarding qualified cases
- Follow established intake scripts and qualification guidelines
- Serve as the first point of contact for incoming leads
- Maintain clear and professional communication with potential clients
- Conduct follow up calls as needed to move leads through the pipeline
- Meet and exceed KPIs related to conversions and call handling
- Accurately document client information in the CRM
- Handle high volume calls while maintaining professionalism and empathy
- Manage and convert inbound calls into qualified cases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
