V104 - Legal Intake Coordinator
About The Position
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: We are seeking a Client Intake Specialist to be the warm, reliable, and proactive first point of contact for our personal injury clients. You will play a crucial role in creating a positive client experience from the first call to the opening of a new file. This role is ideal for someone who is empathetic, organized, and able to connect with people while managing multiple tasks with professionalism.
Requirements
- Active listening and strong communication
- Time management and organizational skills
- Ability to multitask while staying calm and friendly
- Basic understanding of personal injury law or willingness to learn
Responsibilities
- Gather initial case information in a professional and compassionate manner.
- Screen leads to determine case eligibility and refer to partner attorneys when necessary.
- Respond to client text messages promptly and kindly.
- Manage calendars and scheduling for attorneys and team members.
- Receive incoming calls as the first point of contact for potential and current clients.
- Assist with basic file opening and closing, ensuring accuracy and organization.
- Transfer calls to appropriate internal contacts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
