V104 - Bilingual Client Intake Coordinator

Job Duck

1d•Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a Bilingual After-Hours Intake Specialist who thrives in meaningful client conversations and understands the importance of responsiveness outside traditional business hours. In this role, you will serve as a trusted first point of contact for prospective and current clients, ensuring no opportunity is missed during evenings and weekends. Your daily work will center on answering calls, conducting intakes, scheduling consultations, and following up with leads in a professional and empathetic manner. This position is ideal for someone who is confident on the phone, highly organized, and comfortable working independently while managing multiple priorities. If you enjoy helping people during critical moments and take pride in clear communication and follow-through, this role offers both impact and purpose.

Requirements

Strong verbal and written communication
Confident and professional phone presence
Client service-focused mindset
High attention to detail
Strong organizational and follow-up skills
Ability to multitask in a fast-paced environment
Time management and reliability
Comfort handling confidential and sensitive information
Ability to work independently after hours
English and Spanish bilingual proficiency
Wednesday - Friday 12:00 PM - 9:00 PM - EST Saturday - Sunday 0:00 AM – 7:00 PM - EST

Responsibilities

Coordinate lead handoff and provide updates to the daytime intake team
Enter and update lead and client information in the CRM or case management system
Process payments over the phone while handling sensitive data securely
Assist current clients with basic updates, scheduling, and routing needs
Follow up with warm leads and callbacks
Conduct initial intake calls and gather relevant case information accurately
Perform outbound follow-up calls to leads and missed inquiries
Guide potential clients through the consultation and hiring process
Schedule consultations with attorneys
Answer inbound calls from prospective and current clients during after-hours coverage
Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups