V104 - Bilingual Intake Specialist

Job Duck

1d • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Bilingual Intake Specialist and play a critical role in setting every new legal client up for success. In this role, you will be the first consistent point of contact after intake, guiding clients through onboarding with clarity, empathy, and confidence. Your days will balance client conversations, precise documentation, and close collaboration with intake and paralegal teams to ensure each case begins with accuracy and momentum. This position is ideal for someone who thrives in a structured environment, takes ownership of their work, and sees feedback as a tool for growth. If you enjoy meaningful client interaction and take pride in executing processes correctly the first time, this role offers impact and stability.

Requirements

• Clear and professional verbal and written communication
• Strong organizational and documentation skills
• High attention to detail and accuracy
• Process driven mindset with ability to follow SOPs and checklists
• Accountability and strong follow through on tasks
• Ability to balance empathy with direct, efficient conversations
• Coachable attitude with openness to continuous feedback
• Time management and task prioritization

Responsibilities

• Label and organize documents according to established procedures
• Create, organize, and maintain complete and accurate case files in Filevine
• Gather all required client information and supporting documentation
• Conduct onboarding calls with new clients and clearly explain next steps and expectations
• Escalate issues or missing information promptly to the appropriate team
• Provide clean, thorough handoffs to the paralegal team
• Ensure onboarding tasks are completed within required timeframes
• Send Letters of Representation and requests for police reports or photos

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed