V104 - Bilingual Intake Specialist

Job Duck

1d•$1,142 - $1,220•Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: This role is a key front line position that connects individuals seeking legal help with the right attorneys while providing clarity, reassurance, and guidance during often stressful situations. As an Intake Specialist, you will manage high volumes of inbound and outbound calls, assess client needs, and ensure accurate routing, scheduling, and documentation. You will play an essential role in protecting attorney time, improving conversion, and maintaining an exceptional client experience. The position thrives in a fast paced environment where attention to detail, empathy, and clear communication are critical. This is an excellent opportunity for someone who enjoys being part of a collaborative team and contributing to meaningful community impact at Job Duck.

Requirements

Full time position supporting a referral based legal organization
Work schedule aligned with Pacific Standard Time business hours
Position requires consistent phone based communication with clients and referral partners
High call volume environment with approximately 10 to 20 calls per day initially, increasing over time
Bilingual Spanish skills strongly preferred
Comfortable working in a fast paced and evolving operational environment
Open to continuous improvement, automation, and technology driven processes

Responsibilities

Manage referral partner communications and maintain referral records
Review call recordings to identify quality improvements and conversion opportunities
Support translation review to ensure Spanish language materials and communication are clear and accurate
Answer inbound and outbound calls and serve as the first point of contact for prospective clients
Route calls accurately to attorneys or referral partners based on client needs, budget, and legal matter
Schedule paid consultations and process associated payments
Prepare attorneys with complete and accurate client information prior to consultations
Maintain detailed and accurate records of all interactions within the CRM system
Handle high maintenance callers professionally while protecting attorney time
Create and deliver accurate sales and performance reports on a recurring basis
Track and evaluate key metrics to support team growth and operational improvement
Conduct initial screenings to determine qualification and appropriate referral pathways
Follow up with qualified leads and refine follow up processes to improve conversion