Personal Injury Intake Specialist

Premier Pain Solutions PLLC • Asheville, NC

9d

About The Position

The Intake Specialist is the first point of contact for new personal injury patients and plays a critical role in ensuring a smooth, compassionate, and compliant onboarding process. This role is responsible for gathering detailed patient and case information, verifying insurance and lien documentation, coordinating with legal offices, and ensuring accurate data entry into the practice management system. The ideal candidate is detail-oriented, empathetic, and capable of managing multiple tasks in a fast-paced clinical environment.

Requirements

• High school diploma or equivalent required; post-secondary education in health information management or a related field preferred
• Strong organizational, communication, and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in electronic health records (EHRs) and medical records management software
• Strong attention to detail and accuracy

Responsibilities

• Serve as the first point of contact for new personal injury patients via phone, email, or in-person.
• Collect and verify all demographic, injury, and insurance/lien information.
• Explain the intake process, clinic services, and expectations to patients in a clear and compassionate manner.
• Ensure a welcoming and professional patient experience.
• Accurately enter patient data into the EMR and intake systems.
• Obtain and review relevant legal documentation including letters of protection (LOPs), attorney contact information, and accident reports.
• Coordinate with law offices and case managers to ensure proper documentation is in place before treatment.
• Coordinate patient appointments with clinical and administrative staff to ensure timely onboarding and follow-up.
• Maintain organized digital records and ensure compliance with HIPAA and privacy regulations.

Benefits

• Medical, dental, vision, and voluntary life insurance
• Short-term and long-term disability coverage
• 401(k) plan with generous company match
• Employee Assistance Program (EAP) for mental health support
• No nights or weekends – enjoy a healthy work-life balance!
• A positive, team-driven workplace that values growth, learning, and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED