Personal Injury Coordinator
Advanced Pain Care•Austin, TX
1d•Onsite
About The Position
The Personal Injury Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process.
Requirements
- Bachelor’s degree in a related field or equivalent work experience required
- 2 or more years of work experience in a legal support role, preferably personal injury law
- Bilingual highly preferred
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Proficient in MS Word, Excel, PowerPoint and Outlook
- Must be able to multi-task in a fast-paced environment and meet deadlines
- Must possess good problem-solving skills
- Knowledge of personal injury cases and treatment processes
- Must be highly self-motivated
- Ability to communicate effectively and comfortably with e-mail, text and phone. Must include written and verbal skills
- Effectively manages day by organizing and prioritizing
- Protects patient information and maintains confidentiality
- Must be able to work as scheduled – typically from 8:00 – 5:00 M-F
- Must be able to sit and/or stand for prolonged periods of time
- Must be able to bend, stoop and stretch
- Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
Nice To Haves
- Bilingual highly preferred
Responsibilities
- Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
- Collects and organizes all necessary documentation related to patients’ cases
- Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims
- Schedules appointments and follow-up meetings with patients and legal team.
- Maintains accurate and up-to-date records of all patient interactions and case details
- Assists with drafting legal documents and correspondence as needed.
- Process and document scheduling requests from law firms, referring physicians, or self-referrals.
- Upload individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.
- Assist in managing personal injury emails and incoming correspondence. Contact each respective firm within 24 hours to process their request.
- Manage and update various reports for optimal tracking of pending authorizations.
- Properly manage records, upload them into the appropriate account and patient’s chart.
