Personal Injury Coordinator

Advanced Pain Care•Austin, TX

22h•$20 - $25•Onsite

About The Position

Job Purpose: The Personal Injury Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process.

Requirements

Bachelor’s degree in a related field or equivalent work experience required
2 or more years of work experience in a legal support role, preferably personal injury law
Bilingual highly preferred
Strong organizational and time management skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Proficient in MS Word, Excel, PowerPoint and Outlook
Must be able to multi-task in a fast-paced environment and meet deadlines
Must possess good problem-solving skills
Knowledge of personal injury cases and treatment processes
Must be highly self-motivated
Ability to communicate effectively and comfortably with e-mail, text and phone. Must include written and verbal skills
Effectively manages day by organizing and prioritizing
Protects patient information and maintains confidentiality
Must be able to work as scheduled – typically from 8:00 – 5:00 M-F
Must be able to sit and/or stand for prolonged periods of time
Must be able to bend, stoop and stretch
Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

Responsibilities

Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
Collects and organizes all necessary documentation related to patients’ cases
Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims
Schedules appointments and follow-up meetings with patients and legal team.
Maintains accurate and up-to-date records of all patient interactions and case details
Assists with drafting legal documents and correspondence as needed.
Process and document scheduling requests from law firms, referring physicians, or self-referrals.
Upload individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.
Assist in managing personal injury emails and incoming correspondence. Contact each respective firm within 24 hours to process their request.
Manage and update various reports for optimal tracking of pending authorizations.
Properly manage records, upload them into the appropriate account and patient’s chart.