Personal Injury Coordinator
About The Position
The Personal Injury Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process. This role serves as the primary point of contact for patients and clients throughout the personal injury claims process, collecting and organizing necessary documentation, and communicating with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims. The coordinator will also schedule appointments, maintain accurate records, assist with drafting legal documents, process scheduling requests, upload records and Letters of Protection, manage personal injury emails, and update reports for tracking pending authorizations.
Requirements
- Bachelor’s degree in a related field or equivalent work experience required
- 2 or more years of work experience in a legal support role, preferably personal injury law
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Proficient in MS Word, Excel, PowerPoint and Outlook
- Must be able to multi-task in a fast-paced environment and meet deadlines
- Must possess good problem-solving skills
- Knowledge of personal injury cases and treatment processes
- Must be highly self-motivated
- Ability to communicate effectively and comfortably with e-mail, text and phone. Must include written and verbal skills
- Effectively manages day by organizing and prioritizing
- Protects patient information and maintains confidentiality
Nice To Haves
- Bilingual highly preferred
Responsibilities
- Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
- Collects and organizes all necessary documentation related to patients’ cases
- Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims
- Schedules appointments and follow-up meetings with patients and legal team.
- Maintains accurate and up-to-date records of all patient interactions and case details
- Assists with drafting legal documents and correspondence as needed.
- Process and document scheduling requests from law firms, referring physicians, or self-referrals.
- Upload individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.
- Assist in managing personal injury emails and incoming correspondence. Contact each respective firm within 24 hours to process their request.
- Manage and update various reports for optimal tracking of pending authorizations.
- Properly manage records, upload them into the appropriate account and patient’s chart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
