Personal Injury - Concierge Services Liaison

American Health Imaging • Atlanta, GA

8d • Hybrid

About The Position

American Health Imaging is seeking experienced, detail-oriented Concierge Services Liaison for our Personal Injury Group. This role provides courteous assistance to patients and physician offices while scheduling and registering patients for diagnostic imaging procedures. The liaison is responsible for collecting accurate demographic, insurance, and all other billing information, scheduling appointments in person order entry, and performing any other duties necessary to provide efficient, timely services to the patients, their families, and providers. The position is located in Atlanta, GA, with the possibility of remote work after training in Atlanta, GA.

Requirements

• High school diploma or equivalent
• Previous customer service background required.
• Ability to schedule patients rapidly and accurately.
• Demonstrated organizational skills.
• Excellent verbal and telecommunication skills to communicate with patients, referral sources and staff.
• Ability to work in fast-paced, high productivity environment.
• Ability to document accurately and concisely.
• Careful attention to detail.
• Ability to maintain patient confidentiality.
• Ability to answer multi-line phone.
• Ability to meet call center metrics.

Nice To Haves

• 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
• Call center or phone experience preferred.
• Experience working with a computerized scheduling system preferred.
• Bilingual preferred.

Responsibilities

• Schedules/confirms appointments and enters appointment date and time into computerized Scheduling application.
• Explains exams/procedures, preparation instructions and location directions to patients and provider office staff.
• Contacts referring provider offices to obtain exam orders if necessary.
• Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
• Consistently maintains composure during all calls, escalating to leads when warranted.
• Performs any other duties necessary to provide efficient, timely services to the patients, their families and providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED