Personal Injury Attorney Relationship Manager – Orlando, FL

SYNERGY SETTLEMENT SERVICES INC•Orlando, OK

3d•$75,000 - $95,000•Hybrid

About The Position

Synergy Settlement Services is seeking an experienced personal injury paralegal, attorney, or lien resolution professional to serve as a strategic partner to high-volume personal injury law firms. This role involves owning the ongoing client relationship, overseeing service delivery, resolving escalated issues, identifying opportunities for improvement, and ensuring clients receive an exceptional experience. This is not a sales or traditional paralegal position, but rather an opportunity to leverage legal and personal injury expertise in a new capacity.

Requirements

Experience as a personal injury paralegal, attorney, lien resolution professional, or similar legal professional.
Strong knowledge of the personal injury case lifecycle.
The ability to confidently communicate with attorneys, law firm leadership, and internal executives.
Proven success building and managing professional client relationships.
Exceptional written and verbal communication skills.
A polished, professional presence and the ability to lead high-level client meetings.
Strong problem-solving skills and the ability to navigate complex or escalated situations.
Excellent organization and attention to detail.
The ability to manage multiple clients, priorities, and deadlines.
Comfort working cross-functionally with Operations, Technology, Sales, and leadership.
Strong technology skills and the ability to learn new systems and tools, including AI.
Must currently reside in the Central Florida area or be willing to relocate to the Orlando area.
Must be available to work from our Orlando office three days each week.

Nice To Haves

5+ years of personal injury experience strongly preferred.
Experience with lien resolution, healthcare subrogation, Medicare compliance, or post-settlement services is highly valued.
Bachelor's degree, JD, or Paralegal Certification preferred, but not required.

Responsibilities

Serve as the primary relationship contact for a portfolio of high-volume personal injury law firms.
Develop a deep understanding of each firm's needs and build trusted relationships with attorneys, legal professionals, and firm leadership.
Facilitate monthly and quarterly client meetings, discuss service performance and trends, address concerns, and identify opportunities to strengthen the partnership.
Take ownership of escalated client concerns, identify root causes, coordinate solutions, and ensure issues are addressed thoroughly and efficiently.
Review client-specific metrics, file activity, and service levels to identify trends and proactively address potential concerns.
Partner with Lien Resolution, Operations, Technology, Sales, and leadership to identify process improvements and develop solutions.
Conduct file reviews, monitor adherence to established processes, and help ensure clients consistently receive a high level of service.