APS-3: Personal Computer Support Technician

KBR•Goose Creek, SC

3d•Onsite

About The Position

KBR maintains and manages Army prepositioned stocks at the Army Field Support Battalion - Charleston (AFSBn-CHS) land site to include all logistics and maintenance operations. The KBR APS-3 Program is managed and executed at Goose Creek in support of the Army’s power projection doctrine and resources. The contract provides maintenance of APS-3 stocks (Class II, IIIP, IV, VII, IX) to ensure that unit sets are configured and maintained at optimal readiness. KBR also provides maintenance services and logistical support for other Army programs, IAW individual scope of work contract requirements. KBR’s MIS (Management Information System) section is a team of six employees providing the first tier of support to a worksite of 500+ personnel. The team is seeking a skilled and detail-oriented Personal Computer Support Technician to join our team. The technician provides comprehensive support within a distributed PC and networking environment, including the installation, testing, repair, and troubleshooting of stand-alone and network-connected PCs, printers, and peripheral devices. Responsibilities include configuring operating systems, installing application software, and maintaining system functionality through diagnostics and proactive repair coordination.

Requirements

Must be a U.S. Citizen.
Must be able to obtain and maintain a DoD Common Access Card (CAC)
Must be able to walk - between 2 to 3 hours per day.
Must be able to Lift - up to 35 lbs. periodically.
Must be able to squat, knell, bend, reach and climb periodically.
Must be able to work outside and inside in non-climate-controlled environments.
Must possess a valid State Driver’s License.
Able to obtain a NACI Clearance.
Associate’s degree OR four years of related Experience
Advanced proficiency in Microsoft Office products and Windows operating systems.

Nice To Haves

Familiarity with the Army Unified Directory Services (AUDS).
Thrives in dynamic environments requiring agile thinking and real-time issue resolution.
Strong organizational and multitasking abilities.
Effective communication and teamwork skills.
Bachelor’s degree in information technology, computer science, or a related field.

Responsibilities

Provides support to 400+ personnel using computer workstations, printers, and peripheral devices.
Proficient in following standard operating procedures.
Delivers support and instruction to workstation operators to enhance their skills.
Performs testing and validation on applications, programs, and operational processes.
Assists with hardware and software operations, maintenance, and enhancements to support continuous performance improvements.
Manages SharePoint site utilization, overseeing routine maintenance and implementing upgrades to ensure optimal performance and user accessibility.
Evaluates system performance data to identify inefficiencies and implement remediation strategies.