Personal Banking Officer
About The Position
The Personal Banking Officer plays a critical role in delivering exceptional financial services to individual members by understanding their unique banking needs and providing tailored solutions. This position focuses on building and maintaining strong member relationships to enhance satisfaction and loyalty. This individual will be responsible for advising members on a variety of personal financial products such as savings accounts, loans, credit cards, and investment options. By proactively identifying opportunities for cross-selling certain products and services, the Personal Banking Officer contributes to the growth and profitability of the credit union. Ultimately, this role ensures that members receive personalized, efficient, and compliant banking services that support their financial goals.
Requirements
- High school diploma or equivalent
- Proven experience in personal banking, customer service, or financial advisory roles.
- Strong knowledge of personal finance products, services, and regulatory compliance.
- Excellent communication and interpersonal skills to effectively interact with diverse members.
- Basic proficiency with banking software and Microsoft Office applications.
Nice To Haves
- Bachelor’s degree in finance, business administration, or a related discipline.
- Experience with CRM systems and digital banking platforms.
- Demonstrated ability to meet sales targets and contribute to business growth.
- Bilingual skills to serve a diverse member base.
Responsibilities
- Engage with members to assess their financial needs and recommend appropriate personal banking products and services.
- Manage daily banking transactions and resolve member inquiries or issues promptly and professionally.
- Develop and maintain long-term relationships with members to foster trust and encourage repeat business.
- Participate in SEG on sites with senior PBO/BM/BDO to present credit union benefits, opening new memberships, accounts, loan applications and identifying cross-sell opportunities.
- Assist members in using convenient access services, such as Mobile, Bill Pay, Direct Deposit, E Banking, E Quest, PTM, ATM and shared branches.
- Process mortgage and consumer loan applications, prepare documentation as appropriate and fund loans.
- Collaborate with internal teams to ensure seamless delivery of financial services and compliance with regulatory requirements.
- Identify opportunities for cross-selling and up-selling products to meet both member needs and business objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
