Personal Banking Manager

Northern Trust•Palm Beach, FL

About The Position

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. We’re looking for an experienced and people‑focused Lobby Banking Manager to lead a high‑performing banking team and deliver exceptional client service. This role blends leadership, client engagement, and operational excellence, with meaningful exposure to relationship management, compliance, and senior stakeholders. You’ll play a key role in developing talent, supporting complex client needs, and ensuring the office runs smoothly and efficiently.

Requirements

Strong knowledge of banking operations, products, and services
Solid understanding of banking regulations and compliance standards
Proven leadership skills with the ability to motivate, develop, and guide teams
Excellent analytical, organizational, and problem‑solving skills
Ability to manage competing priorities while maintaining attention to detail
Clear, confident verbal and written communication skills
Comfort working independently as well as collaboratively across teams
Minimum of 5 years of related banking or financial services experience

Responsibilities

Lead and develop a lobby banking team that supports clients across a full suite of banking products and services
Coach, mentor, and support team members through performance management, career development, and hands‑on training
Set clear goals and priorities, organize daily work, and ensure tasks are completed accurately and on time
Partner closely with Relationship Managers and subject matter experts to identify client needs and uncover opportunities to deliver holistic solutions
Oversee day‑to‑day client servicing activities, including account openings and closures, funds transfers, account maintenance, document imaging, and issue resolution
Serve as a primary point of contact for sensitive or complex clients, ensuring a high‑touch, professional experience
Proactively communicate and escalate issues as needed to relationship management and National Client Support Services leaders
Ensure strict adherence to all policies, procedures, and regulatory requirements, promptly escalating risks or concerns
Act as a subject matter expert for banking operations, monitoring account setup and servicing for accuracy and completeness
Identify process improvements and share feedback with leadership to enhance service quality and efficiency
Maintain strong working knowledge of banking systems and tools, staying current on technology enhancements that improve the client and partner experience
Oversee audits and operational reporting (daily, monthly, quarterly, and annual), including overdrafts, documentation reviews, and control checks
Support office operations through project work, administrative responsibilities, vendor coordination, and security or life‑safety initiatives
Interact with senior leaders and committees as needed, representing the office with professionalism and confidence
Serve as a mentor and resource for more junior colleagues, helping raise overall team capability