Personal Banking Manager

Northern Trust•Palm Beach, FL

4d•Onsite

About The Position

Northern Trust is a globally recognized, award-winning financial institution with over 130 years of experience. We are seeking an experienced and people-focused Lobby Banking Manager to lead a high-performing banking team and deliver exceptional client service. This role combines leadership, client engagement, and operational excellence, offering significant exposure to relationship management, compliance, and senior stakeholders. The manager will be instrumental in developing talent, supporting complex client needs, and ensuring the smooth and efficient operation of the office.

Requirements

Strong knowledge of banking operations, products, and services.
Solid understanding of banking regulations and compliance standards.
Proven leadership skills with the ability to motivate, develop, and guide teams.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage competing priorities while maintaining attention to detail.
Clear, confident verbal and written communication skills.
Comfort working independently as well as collaboratively across teams.
Minimum of 5 years of related banking or financial services experience.

Responsibilities

Lead and develop a lobby banking team that supports clients across a full suite of banking products and services.
Coach, mentor, and support team members through performance management, career development, and hands-on training.
Set clear goals and priorities, organize daily work, and ensure tasks are completed accurately and on time.
Partner closely with Relationship Managers and subject matter experts to identify client needs and uncover opportunities to deliver holistic solutions.
Oversee day-to-day client servicing activities, including account openings and closures, funds transfers, account maintenance, document imaging, and issue resolution.
Serve as a primary point of contact for sensitive or complex clients, ensuring a high-touch, professional experience.
Proactively communicate and escalate issues as needed to relationship management and National Client Support Services leaders.
Ensure strict adherence to all policies, procedures, and regulatory requirements, promptly escalating risks or concerns.
Act as a subject matter expert for banking operations, monitoring account setup and servicing for accuracy and completeness.
Identify process improvements and share feedback with leadership to enhance service quality and efficiency.
Maintain strong working knowledge of banking systems and tools, staying current on technology enhancements that improve the client and partner experience.
Oversee audits and operational reporting (daily, monthly, quarterly, and annual), including overdrafts, documentation reviews, and control checks.
Support office operations through project work, administrative responsibilities, vendor coordination, and security or life-safety initiatives.
Interact with senior leaders and committees as needed, representing the office with professionalism and confidence.
Serve as a mentor and resource for more junior colleagues, helping raise overall team capability.