Personal Banker - Cheshire Bridge

PNC•Atlanta, GA

7d•Onsite

About The Position

The Personal Banker works within PNC’s retail banking organization at the Cheshire Bridge branch in Atlanta, Georgia. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial well-being, and collaborates with ecosystem partners to grow customers’ share of wallet. The Personal Banker positions PNC solutions to generate revenue and build customer loyalty. The role uses a defined sales process that includes outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The Personal Banker holds a full PNC conversation with each client to identify appropriate solutions, draws on ecosystem partnerships and community Centers of Influence to acquire and retain relationships, and helps customers manage financial transactions using technology, tools, and resources. The position also resolves customer problems, follows policies and procedures to manage risk, and participates in accurate and efficient branch operations. PNC describes itself as an in-office company. The position requires additional background checks as applicable under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Demonstrate customer focus by considering customer needs and satisfaction in business decisions and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays per year, subject to eligibility.
9 occasional absence days per year, unless otherwise required by law.
15 to 25 vacation days per year depending on career level and years of service, subject to eligibility.