Personal Banker - Cheshire Bridge

PNC Bank•Atlanta, GA

6d•Onsite

About The Position

The Personal Banker works within PNC’s retail banking organization at the Cheshire Bridge branch in Atlanta, Georgia. This is an in-office role focused on acquiring and deepening the branch customer base through proactive sales and service, identifying ways to improve customers’ financial wellbeing, and positioning PNC solutions to grow revenue and customer loyalty. The banker collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The role drives sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The Personal Banker provides a full PNC conversation during customer interactions, educates customers about options for managing financial transactions with technology and other resources, and uses product and procedural knowledge to resolve customer problems. The position also supports efficient and accurate branch operations and manages risk by following policies and procedures, applying sound judgment, and exercising heightened scrutiny to avoid losses. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Skills and competencies include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, proactive sales, banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include knowledge of banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Perform lobby engagement activities and connect customers with products that meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child/elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select programs that are fully paid, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.