Personal Banker - West Highlands

PNC•Denver, CO

1d•$45,375 - $75,625•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based at the West Highlands branch in Denver, Colorado, you acquire and deepen the branch customer base through proactive sales and service activities. You manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow customers’ share of wallet, and positioning PNC solutions to drive revenue and customer loyalty. You drive proactive sales conversations through internal and outbound interactions, using a defined sales process that includes outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with every client interaction, identify appropriate solutions, and leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. You educate customers about options for managing financial transactions using technology, tools, and resources, and apply product and procedural knowledge to resolve customer problems. You also manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential losses. You participate in branch daily operations and help ensure they are completed efficiently and accurately. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
Typically requires 3 or more years of experience.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No degree is listed as required.
No required certifications or licenses are listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and solve customer problems.
Follow policies and procedures, manage risk, exercise sound judgment, and identify and avoid potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.