Personal Banker -- Dunwoody Village Mt. Vernon Rd

PNC•Dunwoody, GA

4d•Onsite

About The Position

The Personal Banker works within PNC’s retail Banking organization at the Dunwoody Village Mt. Vernon Rd branch in Dunwoody, Georgia. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The Personal Banker positions PNC solutions to generate revenue and build customer loyalty. The position creates a differentiated customer experience by engaging customers in the lobby, educating them about transaction-management options and available technology, and identifying products and services suited to their needs. It uses product and procedural knowledge to resolve customer issues and supports efficient, accurate branch operations. The role also manages risk by following policies and procedures, exercising sound judgment, and remaining alert to potential losses. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is also subject to applicable FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child/elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and eligibility.