Personal Banker - Mission Viejo - Mandarin Fluency Preferred
About The Position
At Orange County’s Federal Credit Union (OCFCU), banking is personal. For over 85 years, OCFCU has helped members reach life's milestones by building real relationships. With $3+ billion in assets and 145,000+ members, OCFCU is proud of its history and excited about its future. OCFCU's people-first philosophy has led to being named #1 Credit Union by the Orange County Register for several years and has earned high workplace satisfaction driven by employee voices. Joining OCFCU means joining a workplace where people enjoy coming to work and feel empowered to do meaningful, impactful work. As a Personal Banker/Member Service Representative (MSR), you will be the face of the branch and a trusted financial partner. This role blends service, sales, and problem-solving to help members confidently navigate their financial journeys.
Requirements
- 2+ years of recent experience in a bank or credit union
- Hands-on experience with teller transactions, new account openings, and consumer lending
- 2+ years cross-selling and referring financial products
- Clear, friendly communication—professional yet approachable
- Comfortable learning and using multiple systems and platforms
- Monday–Saturday availability
- Weekdays between 8:30 AM–6:30 PM and Saturdays 8:30 AM–2:30 PM
Nice To Haves
- Mandarin Fluency Preferred
Responsibilities
- Deliver exceptional experiences by handling teller transactions with accuracy and care
- Open new accounts and guide members through consumer loan applications
- Proactively recommend products and services that truly fit member needs
- Resolve questions and concerns with a consultative, relationship-focused approach
- Create trust that lasts beyond the transaction—and keeps members coming back
Benefits
- Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
- Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
- Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.
- Recognition & Growth: Annual merit increases, annual discretionary bonus and quarterly incentive bonuses, as well as educational grants up to $1,000 per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
