Personal Banker - Wesley Chapel

PNC Bank•Wesley Chapel, GA

2d•Onsite

About The Position

As a Personal Banker in PNC’s retail banking organization, you will be based at the Wesley Chapel branch in Decatur, Georgia. PNC describes itself as an in-office company that fosters a supportive culture. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and works with ecosystem partners to grow customers’ share of wallet. You will position PNC solutions to generate revenue and customer loyalty, deliver a full PNC conversation during each client interaction, and provide a differentiated customer experience. The role also supports branch operations and manages risk by following policies and procedures and applying sound judgment. Candidates must demonstrate the appropriate knowledge, skills, and abilities for the role. Work at this level typically requires an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered. No certification or license is listed as required. Candidates considered for the position will be subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge.
A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to generate revenue and customer loyalty.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
Create customer loyalty and grow customer share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.