Personal Banker - Wesley Chapel

PNC•Decatur, GA

4d•Onsite

About The Position

The Personal Banker works within PNC’s retail banking organization at the Wesley Chapel branch in Decatur, Georgia. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to support customers’ financial well-being, collaborates with ecosystem partners, and positions PNC solutions to grow revenue and customer loyalty. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker drives sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation with every client interaction, leverage community and ecosystem relationships to acquire and retain customers, educate customers about transaction-management options and technology, and resolve customer problems using product and procedural knowledge. The role also manages risk, follows policies and procedures, exercises sound judgment, and participates in efficient and accurate branch operations. The position typically requires an associate degree or equivalent and related experience or product knowledge. It typically requires 3 or more years of experience; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. No degree or certification is listed as required. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and taking steps to identify and avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and eligibility.