Personal Banker - Houston/Coastal

UFCU Main•Galveston, TX

About The Position

As a Personal Banker at UFCU, you serve as a trusted ambassador of the organization’s core values and provide exceptional service to Members. You accurately process transactions, answer questions, and resolve account-related issues of moderate complexity. Through interactive, consultative interviews, you identify Members’ financial needs, recommend appropriate solutions, and support their financial goals. You also contribute to business development through external events and community activities and support branch operations through established activities and processes. UFCU is a credit union founded in 1936 that serves Members throughout Texas and beyond. Its purpose is to empower Members to achieve financial success and build brighter futures. Its stated values include being purposefully Member-obsessed, reimagining possibilities, and pursuing performance excellence rooted in unwavering integrity. The role provides Member service and banking support while following company policies, regulatory requirements, and internal controls. It may involve periodic stressful conditions, possible exposure to robbery, occasional schedule adjustments, overtime and evening or weekend hours, and movement between branches. It is a public-contact position requiring an appropriate professional appearance.

Requirements

High school diploma or GED.
At least 6 months of experience in customer service and working in a team environment.
Consultative sales experience.
Ability and desire to gain knowledge and skills in personal banking areas, including Total Member Experience (TME), the ADAPT model, and UFCU products and services.
Exceptional Member service skills.
Strong understanding of and ability to communicate the UFCU Way.
Ability to understand and adhere to financial institution compliance requirements.
Understanding of Credit Union products and services.
Ability to navigate multiple systems efficiently.
Ability to read, analyze, and explain credit reports.
Basic knowledge of the mortgage process.
Ability to manage lobby management software.
Ability to research and identify resources that lead to Member success stories.

Nice To Haves

Bilingual in English and a second language.
Financial institution experience.
Lending experience.
Experience working in a fast-paced, high-volume environment.

Responsibilities

Provide prompt, courteous, and accurate service to Members in accordance with UFCU’s values.
Respond to and resolve Member needs and service requests.
Open consumer deposit accounts and Certificates of Deposit.
Read and review credit reports with Members.
Process loan applications, financial transactions, and other service requests.
Assess and anticipate Member needs and refer Members to appropriate business partners.
Provide notary and safe deposit box services.
Assist with fraud disputes.
Complete opening and closing procedures.
Host tables, participate in events, and attend Select Employer Group (SEG) events.
Connect Members with internal business partners to help solve problems.
Adhere to company policies, procedures, and business ethics codes.
Provide smooth onboarding experiences and support adoption of digital tools.
Complete required regulatory training as assigned.
Comply with applicable laws, rules, regulations, and internal controls, including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending requirements.
Identify Members’ financial needs through consultative interviews and recommend appropriate solutions.
Support business development through external events and community activities and support branch operations.