Personal Banker Coastal Georgia

Wells Fargo Bank•Pooler, GA

5d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join its National Branch in a frontline role. The position builds customer relationships by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. The banker learns about customers’ goals and connects them with appropriate banking products, services, and digital tools. The role supports account openings, service requests, and credit applications, while collaborating with branch teammates to deliver a consistent, high-quality customer experience. Success requires strong relationship-building skills, sound judgment, and the ability to balance service with growth. Wells Fargo provides training and coaching to support career growth and mobility. The role supports branch operations by flexing between cash handling and customer banking activities, with an emphasis on strong service through account openings and ongoing account support. The schedule includes Saturdays. SAFE registration is required at employment; Wells Fargo will initiate the process after the start date. Loan originators must meet LO/CFPB requirements and comply with Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. The position is not eligible for visa sponsorship. The role is posted at Wells Fargo branches in Abercorn Walk, Berwick, Bull Street, Douglas, Garden City, Golden Isles Parkway, Hinesville, Landings, Mall Waters, McAlpin Square, Pooler, Savannah Mall, Statesboro, and Wilmington Island, Georgia. The posting end date is November 28, 2026, though the posting may be removed earlier due to applicant volume.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan originators must meet LO/CFPB requirements and comply with Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background.
Applicants must provide accurate information and supporting documentation for lawful employment and education verification.
Third-party recordings are prohibited unless authorized by Wells Fargo; candidates must directly represent their own experiences during the recruiting and hiring process.

Nice To Haves

Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and meeting accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify ways to support customer needs.
Comfort with digital tools and technology, ability to learn new systems quickly, and ability to guide customers in adopting useful banking capabilities.
Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
Proven ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations while identifying and escalating risk concerns.

Responsibilities

Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement.
Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
Support everyday banking needs, including new account openings, service requests, and credit applications.
Perform cash handling and teller-line activities, accurately processing transactions while maintaining compliance and operational standards.
Use and adopt digital tools and technologies to enhance the customer experience and support evolving banking needs.
Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists.
Flex between cash handling and customer banking activities to support branch operations and ongoing account support.
Follow applicable risk programs, Wells Fargo policies, and procedures; fulfill risk and compliance obligations and escalate and remediate issues appropriately.