Personal Banker Stone Oak

PNC Bank•San Antonio, TX

2d•Onsite

About The Position

As a Personal Banker in PNC’s Retail Branch Banking Network, you will build and strengthen customer relationships through a defined sales process, engaging customers to identify appropriate financial solutions. This position is based at the Stone Oak branch in San Antonio, Texas. The role is in-office. Spanish bilingual skills are preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and works with ecosystem partners to grow customer relationships. The role promotes PNC solutions, provides a differentiated customer experience, educates customers about financial transaction options and technology, resolves customer problems, manages risk, and supports accurate and efficient branch operations. Candidates typically need an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree. No degree or certification is listed as required. Spanish speaking is preferred. Candidates considered for the position are subject to additional background checks under applicable Consumer Financial Protection Bureau regulations. PNC offers eligible employees a range of benefits. Full-time employee options may include medical and prescription coverage, dental and vision coverage, life and disability insurance, 401(k) matching, a pension and stock purchase plans, dependent care reimbursement, backup child or elder care, adoption, surrogacy and doula reimbursement, educational assistance, and wellness programs. Paid time off may include maternity or parental leave, up to 11 paid holidays, nine occasional absence days, and 15 to 25 vacation days depending on career level and years of service. Benefits depend on eligibility.

Requirements

Typically requires three or more years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered instead of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply customer-focused practices and tailor solutions to customer needs.
Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
Additional background checks may apply under Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability; bilingual Spanish is preferred.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Manage the customer experience by identifying opportunities to improve customers’ financial wellbeing.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures and using sound judgment within established limits.
Identify and avoid potential losses through heightened scrutiny.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Backup child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, depending on eligibility.