Personal Banker - West Highlands

PNC Bank•Denver, CO

18h•$45,375 - $75,625•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, the employee is based at the West Highlands branch in Denver, Colorado. PNC describes itself as an in-office company that fosters a supportive workplace culture. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to increase revenue, loyalty, and customers' share of wallet. It also contributes to branch operations and manages risk by following policies and procedures. The role does not include employment visa sponsorship or STEM OPT participation. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus by treating customer needs and satisfaction as primary considerations and using that information to create customized solutions.
Demonstrate accountability, customer service, customer experience, client loyalty, proactive sales, and the ability to identify opportunities.
Demonstrate banking product knowledge, digital awareness, effective communication, ability to manage multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Meet applicable background-check requirements under Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant product knowledge or related experience.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Engage customers in the lobby and position products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.