Personal Banker - Mission, TX

TRB Bank•Mission, TX

1h•Onsite

About The Position

The Personal Banker serves in a dual role at a banking center, providing teller and new account services. The role focuses on delivering high-quality customer service and a positive banking experience while accurately and promptly processing transactions and requests in accordance with established policies and procedures. Duties include opening, closing, and maintaining personal and commercial accounts; processing teller transactions; answering phones and customer questions; resolving account issues; handling safe deposit entry; and providing other assistance as requested. The position involves frequent interaction with customers and employees and requires effective communication. The Personal Banker must know the Bank’s products and services and open and close accounts using Business Process Manager software. Account types may include personal and business checking, savings, IRAs, and Certificates of Deposit. The role also includes discussing account documentation, ordering checks and debit cards, preparing documentation under the Bank’s CIP/BSA policies, following up on customer and loan officer requests, accepting and depositing customer funds, executing wire transfers, and providing information about interest rates, fees, and other account details. Teller duties include operating and maintaining a cash drawer; processing deposits, withdrawals, transfers, loan payments, and check cashing; recording transactions; preparing daily general ledger entries; performing vault functions as needed; assisting with coin machine balancing; balancing the teller drawer daily; and verifying posted transactions. The Personal Banker also assists customers with product and service questions, promotes and cross-sells Bank products, works to resolve customer problems, maintains positive relationships, and complies with department and company policies. The position also supports the Bank’s vision, mission, core values, organizational structure, policies, and procedures; complies with federal and state regulations; and performs other duties as assigned. The role requires physical presence at a Bank location and may involve work at any Bank location as needed. It is mentally and physically demanding, with standing for most of the workday and lifting, carrying, or moving boxes or bags of currency and coin weighing up to 25 pounds. Flexible scheduled hours may include Monday through Saturday.

Requirements

High School Diploma or GED.
At least one year of banking experience in new accounts, teller work, or lending.
At least six months of cash handling experience.
Strong customer relations and interpersonal skills.
Ability to type, use a computer efficiently, and operate a 10-key calculator.
Proficiency with Microsoft Office Suite.
Ability to handle large quantities of currency accurately.
Good problem-solving, decision-making, and communication skills.
Ability to prioritize and organize work activities.
Ability to maintain mental concentration amid frequent interruptions in a fast-paced environment.
Ability to work under pressure and in stressful situations while remaining composed.
Ability to work flexible scheduled hours Monday through Saturday and at any Bank location as needed.
Must be physically present at the Bank to perform job duties.
Ability to stand for most of the workday and lift, carry, or move boxes or bags of currency and coin weighing up to 25 pounds.

Responsibilities

Provide teller and new account services while delivering a positive customer experience.
Open, close, and maintain personal and commercial accounts using Business Process Manager software.
Discuss new account documentation and prepare required documentation under Bank CIP/BSA policies.
Order checks and debit cards; follow up on customer and loan officer requests.
Accept customer funds, make deposits, provide receipts, and execute wire transfers.
Provide information about interest rates, account charges, and other account details.
Operate and maintain a cash drawer; process deposits, withdrawals, transfers, loan payments, and check cashing.
Maintain accurate transaction details, prepare daily general ledger entries, and verify posted transactions.
Perform vault functions as necessary and assist with daily coin machine balancing.
Balance the teller drawer daily.
Assist current and prospective customers with product and service inquiries and resolve account problems.
Promote and cross-sell Bank products and services.
Maintain positive relationships with customers, potential customers, and other contacts.
Comply with Bank policies and procedures and applicable federal and state regulations.
Support the Bank’s vision, mission, core values, and organizational structure.
Perform other duties as assigned.