Personal Banker - Jackson (Full-time)

Provident Bank • Jackson, NJ

2d • Onsite

About The Position

Provident Bank is a multi-billion-dollar bank with branches in New Jersey, Eastern Pennsylvania, and New York, committed to enhancing the customer and employee experience. As a Personal Banker, your primary role is to establish relationships with customers and prospective customers to understand, identify, and satisfy their financial needs, providing a positive customer experience during every branch interaction. This dynamic position involves both transaction and sales/service duties, with responsibilities varying daily based on branch needs. You will respond to customer needs by processing financial transactions, opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, and performing various other banking transactions. You will also research and resolve account issues, promote organizational products and services by referring customers to other departments, meet sales expectations (deposit, loan, revenue), generate sales and referrals, and manage/balance cash drawers. Additionally, you will assist the Assistant Branch Manager with daily branch responsibilities, end-of-day functions, and reporting. This position may be eligible for Life and Health Licensing. All employees are expected to adhere to the Bank's Code of Ethics, Core Values, and Mission Statement. Works under general supervision.

Requirements

• High school diploma or GED
• Minimum of 6 months of sales and service experience in a customer facing retail environment
• Strong interpersonal skills, including listening, written and verbal communication
• Ability to work a flexible schedule based upon the needs of the business
• Demonstrations positive and professional demeanor with all customers and co-workers
• Strong math and analytical skills
• Understand and adhere to safety and security practices
• Demonstrate and apply good relationship building skills
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
• Strong customer service/advocacy skills
• Strong organizational and time management skills
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Nice To Haves

• Prior Retail banking experience
• Life and Health Licenses to support investment program

Responsibilities

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.
• Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
• Leverages lobby management as a tool for controlling and mitigating risk.
• Establishes customer identity according to guidelines and adheres to all other compliance procedures.
• Assists branch management with branch operations as needed.
• Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments.
• Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assists in training other branch employees.
• Provides support to the contact center when there are high call volumes.
• Handles customer inquiries by telephone.
• Provides access to safe deposit boxes.

Benefits

• Team members accrue paid time-off (PTO)
• Receive Holiday (PTO)
• Eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED