Personal Banker– Northern Delaware

WSFS Bank • Midway, DE

7h • Onsite

About The Position

WSFS Bank Personal Bankers build and enhance customer relationships by learning about customers’ financial needs, educating them, and recommending appropriate products and services through in-person interactions and outbound calls. The role opens new accounts, submits loan applications, resolves customer service issues, handles account maintenance requests, promotes digital banking services, and assists with teller transactions. Transactions must be processed accurately, efficiently, promptly, and courteously, in compliance with Bank policies, procedures, and regulatory requirements.

The position includes a 4–6 month training period with classroom instruction and hands-on experience at various banking offices. Training covers transaction-processing and account-opening applications, customer service, relationship building, and referral techniques. The full-time role is 40 hours per week, with a flexible rotating weekly schedule. Posted hours are Monday–Friday, 8 AM–6 PM, and Saturday, 9 AM–1 PM; working 2–3 Saturdays per month is required. The schedule may change based on business needs. The role may require travel between branches from Brandywine to Bear, Delaware.

Candidates must be legally authorized to work in the United States without employer-sponsored visa petition. Compensation is a base salary of $37,440–$52,800, with possible incentive and retention awards for eligible associates. WSFS offers a competitive benefits package, subject to eligibility and other stated limitations.

Requirements

• High school diploma or equivalent.
• At least one year of face-to-face customer service experience.
• Previous cash-handling experience.
• Prior consultative sales experience.
• Proven ability to work with customers in an enthusiastic manner.
• Proven attention to detail.
• Ability to use and learn multiple banking and software programs.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to market Bank products and services.
• Legal authorization to work in the United States without an employer-sponsored visa petition.

Nice To Haves

• One year of previous banking experience.
• Previous experience in a retail sales environment.

Responsibilities

• Build customer relationships by understanding and educating customers about their financial needs.
• Recommend appropriate Bank products and services through in-person interactions and outbound calling.
• Open new accounts and submit loan applications.
• Comply with Bank policies, procedures, and regulatory banking requirements.
• Resolve customer service issues and complete account maintenance requests.
• Recommend and promote the Bank’s digital banking services.
• Assist customers with teller transactions and process transactions accurately, efficiently, promptly, and courteously.
• Attend classroom and hands-on training at various banking offices.
• Travel between branches from Brandywine to Bear, Delaware, as needed.
• Work a flexible rotating schedule that includes 2–3 Saturdays per month.

Benefits

• Medical insurance
• Dental insurance
• Vision coverage
• 401(k) plan
• Life insurance
• Accident insurance
• Disability insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs)
• Wellness programs
• Paid parental leave
• Military leave
• Vacation and other paid time off
• Sick leave in accordance with applicable state laws
• Paid holidays
• Potential discretionary and formula-based incentive and retention awards for eligible Associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED