Personal Banker Associate II - Northern KY

Fifth Third Bank • Florence, KY

9d • Onsite

About The Position

Selected candidates are intended to become a Retail Personal Banker II after completing a 4–8 week onboarding and education program that includes rotations in Operations and Sales & Service. A certification at the end of the program gives candidates the opportunity to demonstrate the skills needed to perform a role in the Retail Personal Banker job family.

The Retail Personal Banker II is a sales position focused on sales development and relationship building through the promotion of deposits, loans, fee-based services, and customer retention. The role sells banking products and services to meet the needs of existing and prospective customers while providing specialized care and service. It uses a consultative sales and service process, promotes referrals, and manages risk in accordance with bank policies and procedures. The position is based in a normal office environment and requires travel within the affiliate for training, travel outside the affiliate for some classroom training, and scheduling flexibility.

The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment. Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation, with programs supporting employees’ physical, financial, emotional, and social well-being; specific benefits are not enumerated in the posting.

Requirements

• College degree, work experience providing transferable skills, or a combination of education and experience.
• Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to existing customers.
• Ability to demonstrate understanding of advanced math functions for analysis of credit and financial information.
• Professional appearance and verbal and written communication skills to represent Fifth Third Bank.
• Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry is preferred.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small business products and services, and recommend appropriate solutions.
• Use CAMP and other approved marketing tools to contact customers and arrange periodic financial reviews.
• Cross-sell to existing customers and participate in directed outside sales activities, such as onsite presentations, business sales calls, and community financial literacy events.
• Build working relationships with assigned Mortgage, Small Business, Commercial, and Investment partners, and refer customers when appropriate.
• Meet or exceed customer experience and individual and team production goals, and contribute to year-over-year revenue growth measured by Financial Center P&L.
• Guide CSRs on the sales and referral process.
• Promote customer satisfaction through a friendly, helpful, and professional demeanor; answer customer questions and take ownership of customer issues.
• Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Follow established policies and procedures when opening and servicing Retail products.
• Participate in consumer loan and bankcard processes and own sourced loans from application through closing.
• Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay current on Retail procedures intended to mitigate fraud and unnecessary risk or exposure.
• Complete onboarding and education rotations and demonstrate required skills in the concluding certification.
• Travel within the affiliate for training and outside the affiliate for classroom training, with scheduling flexibility.

Benefits

• Comprehensive benefits programs designed to support employees’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed