Personal Banker SAFE Act, Milpitas Branch, Bilingual Preferred Mandarin or Cantonese

Citi • Milpitas, CA

5d • $61,280 - $85,520 • Onsite

About The Position

The Personal Banker SAFE Act is an entry-level position supporting sales, product, and service activities in coordination with the customer service team. The role focuses on fostering customer relationships, building loyalty, and increasing sales to individual consumer clients. The position also supports small business customers through lending referrals, sales plans, and cross-selling relevant products and services.

The banker delivers client service through inbound and outbound calls and in-person interactions, helps clients identify suitable financial solutions, and coaches branch staff on products, programs, and referrals. The role requires compliance with Citi policies and applicable laws and regulations, sound risk assessment, ethical judgment, and transparent escalation and reporting of control issues. Other job-related duties may be assigned as required.

Requirements

• 0–2 years of relevant experience.
• Knowledge of Smart Banking tools and technologies.
• NMLS registration and SAFE Act compliance.
• Clear and concise written and verbal communication skills.

Nice To Haves

• Previous banking, retail, or sales experience preferred.
• Bilingual in Mandarin or Cantonese preferred.

Responsibilities

• Work with business credit requests under $250,000, recognize and refer larger lending opportunities, and cross-sell treasury and related small business products.
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
• Assist with strategies to grow the small business client base and implement appropriate sales plans for Book of Business customers.
• Deliver client services and handle outbound and inbound calls to acquire new relationships and deepen existing ones through cross-selling relevant products and services while providing a remarkable client experience.
• Coach and guide tellers and other branch staff on products and special programs, identifying client needs, and making appropriate referrals.
• Recognize clients’ transaction needs, educate them about service and digital channels, and use available technology and marketing tools to identify opportunities and present product offers and financial solutions.
• Understand and comply with Citi policies, standards, and procedures.
• Assess risk in business decisions, protect the firm’s reputation and the assets of Citi and its clients, comply with applicable laws and regulations and policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned vacation, unplanned sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level