Personal Banker (Member Service Representative III)
About The Position
The Personal Banker (Member Service Representative III) role focuses on providing World Class Member service to individuals visiting branch or service center locations. This position involves promoting credit union products and services to build relationships, processing various financial transactions (savings, consumer loans, real estate loans, auxiliary services), and delivering face-to-face assistance. The role requires consultative services to assess Member needs, address concerns, and gain agreement. Responsibilities include processing new memberships, additional share accounts, loan requests, and loan fundings, as well as performing advanced account research and problem resolution. Documentation for accounts and loans must be completed according to credit union procedures. The Personal Banker will develop specific knowledge of credit union savings and loan products and services, and begin to concentrate on a specialty area within the branch (savings, consumer, or real estate loans). Additional duties include maintaining cash and negotiable items, potentially acting as a branch liaison to support departments, and suggesting operational improvements. The role also involves various file maintenance tasks, such as processing change of address requests, check orders, and ATM card orders. Vault custodian duties may be assigned. The position also requires compliance with regulatory requirements and assigned training, including BSA regulations.
Requirements
- High School Diploma or GED required
- 3-5 years of previous related experience required
- Participation in the CA DMV pull program may be required depending on assignment
Responsibilities
- Provides World Class Member service to Members visiting branch/service center locations.
- Provides detailed information and promotes credit union products and services to build relationships.
- Processes transactions in areas of savings, consumer loans, real estate loans and auxiliary credit union services.
- Delivers World Class face-to-face service to Members requesting account assistance.
- Provides consultative services to Members regarding credit union products and services by assessing the Member's needs, addressing their concerns and gaining agreement.
- Processes new Memberships, additional shares accounts, savings services, loan requests and loan fundings as requested by Member.
- Performs advanced research on accounts, identifies and corrects Member account problems.
- Completes documentation for accounts and loans according to credit union procedures.
- Has specific knowledge of credit union savings and loan products and services.
- Begins concentration on specialty area of expertise in branch (savings, consumer, or real estate loans).
- Maintains cash and negotiable items.
- May act as branch liaison to support departments.
- Provides suggestions for streamlining department and credit union operations.
- Performs other related duties as assigned or requested.
- Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
- May take on vault custodian duties as assigned.
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
