Personal Banker II/III - Metro Branch

First National Bank Alaska•Anchorage, AK

12d•Hybrid

About The Position

This is a branch-based sales position with some outside calling whose primary goal is to acquire, retain and deepen consumer and business relationships. Creates an outstanding customer experience and helps the branch meet sales objectives, contributing to the success of the bank. Develops new business, builds strong customer relationships, and increases sales by performing the following essential duties and responsibilities: Establishes new business and expands existing banking relationships by making sales calls in person and by phone to current and prospective customers including both consumers and commercial. Tracks customer calls, sales activities, and reports trends from various sources to supervisor. Consults with existing and potential customers, analyzes their financial needs, and recommends appropriate bank products and services. Cross sells and makes productive referrals to other areas of the bank. Opens new accounts, sells consumer products and services, and responds to customer account related requests; may close accounts and conduct customer-initiated account research and resolution. Implements the onboarding process for new customers creating an outstanding customer experience. Acts as liaison between customers and other areas of the bank. Maintains awareness of existing and newly developed bank products and services in order to make appropriate recommendations to customers. Initiates and processes customer contracts for bank products and services and answers customers' questions regarding the contract and service or product. Interviews and evaluates customer needs to initiate consumer loan business, requests and receives applications and other required paperwork to send for underwriting, informs customer regarding approval or denial of loan, and may coordinate closings of loans they originated. Performs other work-related duties as assigned by supervisor. Stay up to date on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

Requirements

Personal Banker II - Minimum: Bachelor's degree in a business-related field plus one year demonstrated experience in a customer relationship-type position including one year sales experience; or four years in a front-line customer contact position with two of the years as experience in a customer relationship-type position, including one year sales experience; or equivalent combination of education/training and experience.
Personal Banker III - Minimum: Bachelor's degree in a business-related field plus two years’ demonstrated experience in a customer relationship-type position, including two years’ sales experience; or four years in a front-line customer contact position with two of the years as experience in a customer relationship-type position, including two years’ sales experience; or equivalent combination of education/training and experience, including two years’ sales experience.
One year banking or financial services experience (for Personal Banker III).
Ability to keyboard 35 wpm and operate a 10-key calculator required.
Word processing and spreadsheet experience required.
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
Ability to solve practical problems and deal with a variety of situations where limited standardization exists.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret instructions in written, oral, diagram or schedule form.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations and standard banking services contracts.
Ability to write reports and business correspondence.
Ability to effectively present information, demonstrate products and respond to questions from managers, business customers and the general public.

Nice To Haves

Outside sales experience (for Personal Banker II).
Three years’ banking or financial services experience (for Personal Banker III).
Outside sales experience (for Personal Banker III).
Database experience preferred.

Responsibilities

Establishes new business and expands existing banking relationships by making sales calls in person and by phone to current and prospective customers including both consumers and commercial.
Tracks customer calls, sales activities, and reports trends from various sources to supervisor.
Consults with existing and potential customers, analyzes their financial needs, and recommends appropriate bank products and services.
Cross sells and makes productive referrals to other areas of the bank.
Opens new accounts, sells consumer products and services, and responds to customer account related requests; may close accounts and conduct customer-initiated account research and resolution.
Implements the onboarding process for new customers creating an outstanding customer experience.
Acts as liaison between customers and other areas of the bank.
Maintains awareness of existing and newly developed bank products and services in order to make appropriate recommendations to customers.
Initiates and processes customer contracts for bank products and services and answers customers' questions regarding the contract and service or product.
Interviews and evaluates customer needs to initiate consumer loan business, requests and receives applications and other required paperwork to send for underwriting, informs customer regarding approval or denial of loan, and may coordinate closings of loans they originated.
Performs other work-related duties as assigned by supervisor.
Stay up to date on relevant laws and regulations and complete all compliance training on time.
Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.