Personal Banker I

First Bank•Archdale, NC

2d•Onsite

About The Position

The Personal Banker I ensures customers’ needs are met by conducting thorough financial needs assessments and recommending appropriate products and services for their immediate and future financial needs. Under direct supervision, this position generates leads, builds and maintains customer relationships, and delivers a clear, simple, and guidance-oriented customer experience through service and sales. The role combines Personal Banker and Service Representative duties, including transactional support, account opening, loan application processing, customer assistance, referrals, and adherence to operational, regulatory, and security requirements. The position level is based on 1 to 3 years of banking experience, previous Teller experience, or experience in a customer-contact or sales position, or equivalent. The work takes place in a professional office using standard office equipment. The position may require support at multiple branch locations and the ability to work the hours and days needed to complete essential functions as scheduled. Physical requirements include vision, hearing, speech, dexterity, visual concentration, and the ability to stand, walk, sit, and use hands and fingers. Cognitive and interpersonal requirements include learning, thinking, concentration, attention to detail, self-control, teamwork, effective interaction with customers and coworkers, diplomacy, discretion, and sound judgment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One to three years of banking experience, previous Teller experience, or experience in a customer-contact or sales position, or equivalent.
Intermediate knowledge of bank operations, products and services, applicable state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills in computer terminal and personal computer operation, mainframe systems, word processing, spreadsheets, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills, including the ability to apply common sense to instructions and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete essential functions as scheduled.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Ability to pay close attention to detail, work as part of a team, interact effectively with customers and coworkers, exercise diplomacy and discretion, and make appropriate judgments.

Responsibilities

Coordinate Personal Banker and Service Representative functions to provide efficient, accurate, and professional customer service.
Provide transactional support to the Service Area and perform dual-control functions as applicable.
Open personal and business accounts and prepare related documentation.
Input and close personal loan applications, including DDA lines of credit and credit card applications, and follow required operational and regulatory processes.
Assist customers with requests, complaints, research, and follow-up concerning deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and related branch reporting or processes.
Follow branch security procedures, including opening and closing procedures, personnel safety, and bank procedures.
Interact with customers by telephone and in person.
Support multiple branch locations as needed.
Generate and maintain profitable customer relationships while meeting and exceeding customer financial needs and expectations.
Meet activity, growth, and customer satisfaction goals.
Make outbound calls and conduct needs assessments as assigned by the Bank Manager to generate qualified referrals for alternative products, channels, and other lines of business.
Meet or exceed established activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referral results.
Apply basic sales skills and product knowledge, including knowledge of deposit and loan products.
Follow operational, regulatory, security, and screening requirements and procedures while minimizing losses.
Complete annual compliance courses and adhere to corporate policies, federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to Service Excellence standards and perform other duties as required.