Personal Banker I

Great Southern Bank•St Louis, MO

About The Position

Great Southern Bank is hiring a Personal Banker I to attain sales goals, provide customer support and service, and develop customer relationships. The role is responsible for meeting or exceeding production goals, Banking Center Associate Standards, and regulatory requirements. It provides professional customer service, including opening accounts and processing loan requests, while ensuring compliance with banking regulations, security policies, and procedures. The position is scheduled Monday through Friday, 9:00 AM to 5:00 PM, with rotating Saturdays from 9:00 AM to 12:00 PM, for a total of 40 hours per week. The role is eligible for additional incentive compensation based on achievement of established goals.

Requirements

High school diploma or GED.
1 to 2 years of related experience and/or training.
Regular use of a desktop or laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing.
Ability to add, subtract, multiply, and divide.
Valid motor vehicle operator’s license and/or ability to travel to training sites and other banking center locations.
Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.

Nice To Haves

At least one year of sales or customer service experience preferred.
Prior banking experience preferred.
State Life Insurance License or ability to pass the Life License Exam preferred.
Notary license preferred.

Responsibilities

Implement and administer procedures to attain performance goals set by Management, and meet or exceed production goals.
Develop customer relationships by identifying needs and recommending appropriate products and services.
Expand existing relationships and attract new business by seeking referrals and soliciting products and services by phone.
Use the CRM program consistently and accurately, including for customer profiling.
Provide professional, courteous customer service, including opening new accounts and processing loan requests; meet or exceed Secret Shop score expectations.
Maintain working knowledge of applicable banking regulations and ensure compliance.
Maintain confidentiality of customer account information, security alarm codes, and facility codes.
Implement bank security policies and procedures and attend annual BSA and Security training.
Open new accounts with minimal errors.
Maintain regular and reliable attendance, punctuality, and personal appearance.
Communicate clearly and efficiently through in-person, phone, email, letter, and other correspondence.
Adhere to company policies and procedures and applicable banking rules, regulations, and laws, including BSA/AML.
Perform other related duties as required or assigned.