Murrieta)

CALIFORNIA FEDERAL CREDIT UNION•Murrieta, CA

1d•$23 - $29•Onsite

About The Position

The Financial Service Representative (FSR) is based in a branch and works within established guidelines to perform sales and service activities. The representative provides prompt, professional, and accurate information to members and potential members when opening accounts, securing loans, and selecting Credit Union products and services. The role supports member satisfaction while meeting or exceeding monthly assigned sales goals and maintaining the organization’s service standards. The position develops member relationships, identifies financial needs, and assists members in choosing appropriate products and services. It opens and services a range of accounts, including basic business, fiduciary, trust, IRA, and HSA accounts; assists members with digital banking services; and originates and funds consumer loans. The role also supports business development through outreach, onsite events, community activities, and networking. The representative must comply with applicable laws, regulations, and Credit Union policies, participate in assigned staff development and training, and report to work as scheduled. Work is performed in a general office environment and does not require significant physical effort. The stated schedule totals 40 hours: Monday through Thursday, 9:00 a.m. to 5:00 p.m. (with a 6:00 p.m. end time on Friday), and Saturday, 9:00 a.m. to 2:00 p.m.

Requirements

High school education or equivalent.
Two to three years of financial institution experience in new accounts, sales, and consumer loan origination, or equivalent experience.
Knowledge of new-account and lending policies and procedures.
Solid knowledge of sales and referral techniques.
Working knowledge of personal computers.
Strong written and verbal communication skills.
Ability to provide excellent internal and external member service.
Demonstrated sales and service results.
Strong time-management and organizational skills.

Responsibilities

Build and maintain member relationships by identifying financial needs and recommending suitable financial products and services.
Provide prompt, professional member service; respond to inquiries by phone, in person, mail, email, or internal referral; and resolve complaints according to Credit Union standards.
Follow up consistently on loan approvals to support timely loan closing.
Follow the Member Experience Playbook, service-level agreements, corporate initiatives, and retail branch escalation process.
Explain account types, products, and services, interview members to determine suitable accounts, and comply with positive identification regulations.
Assist members with digital services, including online banking, mobile banking, mobile deposits, direct deposit, and bill pay.
Review existing member relationships to identify service and sales opportunities; conduct outbound telemarketing and follow-up to expand account relationships.
Generate and close sales opportunities with new and existing members, including loans, accounts, and other Credit Union products and services.
Open and service basic business, fiduciary, trust, IRA, and HSA accounts.
Interview members about consumer loan requests, recommend products, cross-sell loan protection, and forward loans requiring review to Consumer Lending.
Communicate loan dispositions, prepare loan documents, obtain signatures, disburse loans, and complete follow-up tasks.
Discuss and refer business loans.
Develop existing and new member relationships through business development, onsite activities, community events, and networking; attend onsite events.
Comply with applicable laws, regulations, and Credit Union policies and procedures, including Truth in Savings and Fair Credit Lending Practices.
Participate in assigned staff development programs and complete BAI training and classroom courses.
Report to work on time as scheduled and perform other duties as assigned.