Personal Banker Associate II- 12 Mile -Orchard Lake

Fifth Third Bank • Orchard Lake Village, MI

1d • Onsite

About The Position

The Personal Banker Associate II provides an exceptional customer experience by building and maintaining lasting relationships with existing and prospective customers. The banker helps customers understand and address their financial needs by offering solutions across the customer lifecycle through a consultative sales and service process.

The position is accountable for risk management, including openly exchanging ideas and concerns and following applicable policies and procedures. The banker is expected to act in customers’ and colleagues’ best interests and support positive customer experiences while operating within the bank’s risk appetite.

The role is based in a normal office environment in Farmington Hills, Michigan, and includes extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings or training. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with acquiring new households and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach to identify current or prospective customers’ needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the bank’s products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive appropriate solutions.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.
• Identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED