Senior Banker II - 12 Mile/Franklin Financial Center

Bank of America•Southfield, MI

1d•Onsite

About The Position

At Bank of America, the Senior Banker II helps individual and small business clients uncover personal banking needs, offers appropriate solutions, and connects clients with specialists. The role balances client service requests with transactional activities, including in-person service and inbound calls. Senior Bankers proactively connect with clients, follow up consistently, and manage complex and diverse client engagements. The position builds and deepens client relationships by identifying financial needs and recommending relevant products and services. It supports clients with banking transactions and account servicing, helps them use self-service technologies, and uses available resources and processes to deliver an accurate, effective client experience. The role also manages risk and complies with applicable laws, regulations, and internal processes. Bank of America describes its culture as collaborative and inclusive, with an in-office approach intended to support engagement and career development.

Requirements

At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
Enthusiasm, self-motivation, a strong work ethic, and a focus on results and clients' best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Strong written and verbal communication skills, including the ability to engage clients in person and by phone.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
Strong critical-thinking and problem-solving skills.
Effective time-management, organization, prioritization, and multitasking skills.
Must be a commissioned notary or successfully obtain a notary commission in the state of work within a few months of the role's start date; the timeframe varies by location and state law.
High school diploma, GED, secondary school, or equivalent.
Must be able to work weekends and/or extended hours.

Nice To Haves

Associate's or bachelor's degree in business, finance, or a related field.
Experience working in a financial center where goals were met or exceeded.
Retail and/or sales experience in a salary-plus-incentive environment.
Experience in an environment with individual and/or team goals that were routinely met or exceeded.
Experience with financial information, spreadsheets, and financial skills.
Knowledge of banking products and services.
Strong computer skills, including Microsoft applications, and prior experience using laptop technology.
Skills in active listening, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Build and deepen client relationships by uncovering financial needs and recommending suitable products, services, and solutions.
Respond to client inquiries and concerns and create customized solutions.
Introduce and fulfill banking products, including checking and savings accounts, credit cards, certificates of deposit, IRAs, and loans.
Identify needs for licensed sales functions and refer clients to partners such as Merrill, Lending, and Small Business.
Quote rates, terms, and programs for banking solutions.
Manage risk in business, product, and service transactions using available tools.
Apply prior-role expertise when engaging with clients who have more complex financial needs.
Partner with teams to provide consumer and small business solutions, services, and strategies, and help clients navigate personal financial priorities.
Assist, educate, and train clients in conducting simple transactions through self-service technologies.
Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
Follow established processes, laws, and guidelines in daily activities, including account opening, account maintenance, and Digital Assisted Shopping.
Manage client interactions by choosing an appropriate course of action for the bank and its clients while complying with regulatory requirements.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.