Personal Banker Associate I - Kissimmee, FL

Fifth Third Bank • Southchase, FL

2d • Onsite

About The Position

The Personal Banker I provides an exceptional customer experience by cultivating, maintaining, and enhancing relationships with current and prospective customers. The role processes teller transactions and works as part of the platform staff. Using a consultative sales and service approach, the banker helps customers understand and address their financial needs and recommends solutions across the customer lifecycle.

The position is accountable for managing risk by exchanging ideas and opinions, raising concerns, and following policies and procedures. Employees are expected to act in customers’ and colleagues’ best interests and support a positive customer experience while identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite.

The role is based in the normal office environment in Orlando, Florida (32837).

Requirements

• High school diploma or GED and at least 6 months of customer service experience, or a college degree, or equivalent military experience.
• Demonstrated ability to develop comfort with new household acquisitions and deepen customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Business acumen.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to identify needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive appropriate solutions.
• Provide customer support that reinforces the value of current and new technology.
• Process teller transactions and follow balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED