Personal Banker Associate I - Kissimmee, FL
About The Position
The Personal Banker Associate I provides an exceptional customer experience by cultivating and maintaining relationships with existing and prospective customers. The role processes teller transactions and works as part of the platform staff, helping customers understand and address financial needs through consultative sales and service and tailored solutions across the customer lifecycle. The position is accountable for managing risk in accordance with the bank’s policies and risk appetite. Employees are expected to raise concerns, follow procedures, act in customers’ and colleagues’ best interests, and contribute to a positive customer experience. The role is based in a normal office environment and includes extended viewing of computer screens.
Requirements
- High school diploma or GED and six months of customer service experience, or a college degree, or equivalent military experience.
- Ability to develop comfort with acquiring new households and deepening customer relationships.
- Ability to represent Fifth Third Bank professionally in verbal and written communication.
- Business acumen.
- Ability to make sound decisions.
- SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.
Responsibilities
- Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
- Use a consultative approach to identify customers’ needs and tailor recommendations, solutions, and advice.
- Maintain working knowledge of the bank’s products, services, and processes.
- Collaborate with internal partners to meet customer needs and resolve problems.
- Analyze customer credit data and related financial information to help ensure customers receive solutions aligned with their needs.
- Provide customer support that reinforces the value of current and new technology.
- Process teller transactions and follow balancing guidelines.
- Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
- Identify, assess, manage, monitor, and report risks in accordance with the bank’s risk appetite and policies.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
- Differentiated compensation offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
