Personal Banker Associate I - Midland

Fifth Third Bank • Midland, MI

9d • Onsite

About The Position

The Personal Banker Associate I is intended to become a Retail Personal Banker I after completing a nine-week onboarding and education program, including rotations in operations and Sales & Service and a concluding skills certification. The Retail Personal Banker I is a Financial Center role that uses a consultative sales process to identify and meet customers’ and prospects’ financial needs, acquire new households, and deepen existing customer relationships through activities such as lobby leadership, tele-consulting, and outside sales. The role also processes teller transactions and works as a member of the platform staff.

The position is accountable for managing risk, following policies and procedures, protecting confidential information, and providing a positive customer experience. It works with assigned business partners to connect customers with holistic financial solutions and is responsible for meeting customer experience and production goals while supporting revenue growth. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

The position is based in a normal office environment in Midland, Michigan. Training requires travel within the affiliate, schedule flexibility, and travel outside the affiliate for some classroom sessions. The role may involve extended viewing of computer screens. Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation, with programs supporting physical, financial, emotional, and social well-being; specific benefits are not listed in the posting.

Requirements

• College degree, work experience providing transferable skills, or a combination of education and experience.
• Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
• Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
• Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.
• Ability to travel within the affiliate for training and outside the affiliate for classroom training sessions, and schedule flexibility for training.

Nice To Haves

• Experience in the financial industry is preferred.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small business products and services and recommend appropriate solutions.
• Use CAMP and other approved marketing tools to proactively contact customers and schedule periodic financial reviews.
• Cross-sell to existing customers and participate in directed outside sales activities, including onsite presentations, business sales calls, and community financial literacy events.
• Build working relationships with assigned Mortgage, Small Business, Commercial, and Investment partners and refer customers when appropriate.
• Meet or exceed customer experience and individual or team production goals and contribute to year-over-year revenue growth as measured by the Financial Center P&L.
• Guide CSRs on sales and referral processes.
• Promote customer satisfaction through a friendly, helpful, professional demeanor; answer customer questions and take ownership of customer issues.
• Keep business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Follow established policies and procedures when opening and servicing Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in Financial Center or Bank Mart opening and closing processes as directed.
• Stay current on Retail procedures intended to mitigate fraud and unnecessary risk or exposure.
• Complete the nine-week onboarding and education program, including operations and Sales & Service rotations, and demonstrate required skills in the concluding certification.
• Process teller transactions and work as a member of the platform staff.
• Travel within the affiliate for training and outside the affiliate for classroom training sessions as required.

Benefits

• Comprehensive benefits and differentiated compensation offerings.
• Benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed