Personal Banker Associate I

Fifth Third Bank • Sterling Heights, MI

3d • Onsite

About The Position

The Personal Banker Associate I is a Financial Center position intended to prepare selected candidates to become Retail Personal Banker I after a 4–8 week onboarding and education program. The program includes rotations in Operations and Sales & Service, followed by a certification demonstrating the skills needed to perform within the Retail Personal Banker job family.

The role uses a consultative sales process to identify and meet customers’ and prospects’ financial needs, acquire new households, deepen existing relationships, process teller transactions, and contribute as a member of the platform staff. The position also carries responsibility for managing risk, following policies and procedures, protecting confidential information, and supporting a positive customer experience. Training requires travel within the affiliate, travel outside the affiliate for classroom sessions, and scheduling flexibility.

Requirements

• A college degree, work experience providing transferable skills, or a combination of education and experience.
• Ability to develop comfort with sales activities that acquire new consumer household and small business customers and/or cross-sell to established customers.
• Ability to demonstrate understanding of advanced math functions used to analyze credit and financial information.
• Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
• Ability to develop working knowledge of Retail policies and procedures and use good judgment in making sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to develop customer profiles and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small business products and services, and recommend appropriate solutions.
• Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
• Cross-sell to existing customers and participate in directed outside sales activities, including onsite presentations, business sales calls, and community financial literacy events.
• Build working relationships with assigned Business Partners and refer customers for timely, holistic financial solutions.
• Meet or exceed customer experience and individual or team production goals, and contribute to year-over-year revenue growth as measured by the Financial Center P&L.
• Guide CSRs on sales and referral processes.
• Promote customer satisfaction through a friendly, helpful, and professional manner; answer questions and take ownership of customer issues.
• Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Follow established procedures when opening and servicing Retail products.
• Participate in consumer loan and bankcard processes, managing sourced loans from application through closing.
• Participate in Financial Center or Bank Mart opening and closing processes as directed.
• Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.

Benefits

• Comprehensive benefits designed to support employees and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed