Permit Technician

Town of Rolesville•Town Hall, NC

1d•Onsite

About The Position

Performs a variety of duties to support the Planning Department’s planning, zoning, and development functions. This role serves as the first point of contact between the public and the Department, greeting customers, answering questions, and referring them to specific staff. It provides specialized administrative support for the Department’s activities and staff, receives complaints, investigations, and notifications related to the Town’s Unified Development Ordinance (UDO). The position coordinates the Town’s permitting and building inspection programs in partnership with Wake County Inspections, conducts preliminary plan review, issues permits and certificates of occupancy, collects fees, and conducts field inspections. It also assists in responding to citizen complaints, questions, and requests for information pertaining to zoning districts, yard setbacks, sign regulations, etc., through various communication methods and tracks and records community and economic development inquiries. The role supports the Planning Department’s Geographic Information Systems (GIS) program, including updating data, creating maps, and communicating information, and provides support to the Town’s code enforcement program. Additionally, it assists with the maintenance of the calendar for online due dates and expiration dates for fees, permits, etc., and with public noticing (including mailings and posting properties) to ensure compliance with applicable state and local requirements. The position also assists with developing, composing, editing and producing promotional materials to create public awareness of Community Development programs, and with the collection of data, compiling reports and presentation information in connection with community development program delivery. Finally, it contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.

Requirements

High School diploma/GED.
At least three (3) years of permitting, construction or development services administrative support experience.
OR an equivalent combination of education, training and experience.
Policies and procedures related to the building permitting process.
Basic plan review concepts and procedures, including standard construction materials.
Correct business English, including spelling, grammar and punctuation.
Computer applications related to the work.
Office practices and procedures.
Basic business arithmetic.
Basic record keeping practices.
Techniques for working collaboratively with the public.
Performing specialized permit and plan review support work.
Analyzing and resolving varied permitting and plan submittal issues.
Determining the nature of a call, email or visit and recommending appropriate actions or solutions.
Working without close supervision in standard work situations.
Performing accurate arithmetic calculations.
Performing detailed office support work.
Maintaining accurate records of work performed.
Operating standard office equipment.
Reading and explaining rules, policies and procedures.
Understanding and following oral and written directions.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Responsibilities

Serves as the first point of contact between the public and the Department; greets customers, answers questions, and refers customers to specific staff to support need.
Provides specialized administrative support for the Department’s activities and staff.
Receives complaints, investigation, and notifications related to the Town’s Unified Development Ordinance (UDO).
Coordinates the Town’s permitting and building inspection programs in partnership with Wake County Inspections.
Conducts preliminary plan review; issues permits and certificates of occupancy, collects fees, conducts field inspections.
Assists in responding to citizen complaints, questions, and requests for information pertaining to zoning districts, yard setbacks, sign regulations, etc., through various communication methods (face-to-face, telephone, and email) as required, tracks and records community and economic development inquiries.
Supports the Planning Department’s Geographic Information Systems (GIS) program, including but not limited to updating data, creating maps, and communicating information.
Provides support to the Town’s code enforcement program.
Assists with the maintenance of the calendar for online due dates and expiration dates for fees, permits, etc.
Assists with public noticing (including mailings and posting properties) to ensure compliance with applicable state and local requirements.
Assists with developing, composing, editing and producing promotional materials to create public awareness of Community Development programs.
Assists with collection of data; compiles report and presentation information in connection with community development program delivery.
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.