Permit Technician Specialist

St. Louis County•Clayton - St. Louis County, MO

1d•Onsite

About The Position

This position will be assigned to work in the Department of Transportation and Public Works, Code Enforcement Division, in Clayton, Missouri. The Permit Technician Specialist is responsible for resolving citizen permit processing inquiries via phone call, desktop applications, or in-person requests. Independent decision-making without review by a superior, the high consequences of error for inaccurate work, and the knowledge and application of governing statutes, ordinances and codes distinguishes this from OA45 - Permit Technician Assistant.

Requirements

Equivalent to a high school diploma or GED equivalent
Two years of related work experience
Minimum age 18 years old

Nice To Haves

Public sector work experience
Customer service focused
Working knowledge of the County's permit website
Understanding of the County's permit types

Responsibilities

Answer and remediate any type of inbound citizen request for permit website navigation, e-permit portal, application and related forms for building, electrical, land disturbance, mechanical, plumbing and occupancy
Identify proper permit type requirements, plan review, property research, fees and related tasks for permit processing
Moderate Permit Application Center (PAC) verification for collaborating County departments or outside agencies review
Provide assistance to lower-level employees and the general public
Locate, maintain and update information maintained in software applications
Conduct outbound customer service for permit concerns, approval and fee notifications
May have independent work assignments not associated with other’s work
Maintain filing, scanning and records
Perform other duties as required or assigned