Permit Specialist

City of Burlington NC•Burlington, NC

8d•Onsite

About The Position

The Inspections Division handles inspections of construction projects within the City and is responsible for enforcing the NC State Building Codes. An employee in this class is responsible for providing customer service to the general public, answering the phone, writing permits, and assisting the inspectors in Inspection Division in collecting information required for permits. The employee provides clerical and technical support for the department, taking and recording requests for inspections and recording results of the inspection.

Requirements

Extensive understanding of administrative procedures and the ability to apply them effectively in daily operations.
Solid knowledge of ordinances, rules, and regulations governing inspections, ensuring compliance and adherence.
Familiarity with modern office operations, emphasizing efficient customer service and public engagement.
Excellent communication skills, with the ability to clearly and concisely interact with the public and staff.
Proficient in creating and maintaining accurate records, reports, and files to support a customer-focused environment.
Detail-oriented with strong organizational skills, ensuring high levels of accuracy in all tasks.
Experienced in operating a variety of office machinery, including calculators, computer terminals, typewriters, cash registers, and other related equipment.
Adaptable and able to multi-task effectively in a fast-paced work environment.
Skilled in building and maintaining effective working relationships with city employees and the general public.
High School Diploma or GED Equivalency and considerable office work experience involving heavy public contact; or an equivalent combination of training and experience.

Responsibilities

Provide clerical and technical assistance in managing inspection requests and recording inspection results.
Issue, sign, and notarize various forms and permits, including those for building, electrical, mechanical, demolition, house moving, and plumbing projects.
Serve as the primary point of contact for public inquiries, answering questions regarding inspections, procedures, and general concerns.
Greet walk-in customers, offering assistance, answering questions, and providing directions to other departments as needed.
Handle calls, transferring them to the appropriate department and escalating precedent-setting issues to higher-level management.
Maintain and organize inspector files, forms, and documentation, ensuring easy access and retrieval.
Manage travel reservations, logs, and expense reports for inspectors, ensuring proper records are kept.
Procure and manage office supplies, ensuring adequate stock for daily operations.
Coordinate and assign time slots for inspectors, providing them with necessary information for reviews.
Collect and review commercial plans for inspections, ensuring compliance with requirements.
Perform typing, filing, and other administrative tasks as required to support the inspection team.