Permit Services Assistant

City of Mukilteo•Mukilteo, WA

1d•Hybrid

About The Position

The Permit Services Assistant provides assistance to the public and administrative/clerical support for the Planning, Building, Engineering, and Fire departments as well as other people in City Hall. This role involves first response to public inquiries, guiding the public and contractors through the permitting process, preparing and issuing various permits, collecting fees, and maintaining accurate permit records. The position also includes clerical support tasks, managing mail, recording meeting minutes, training new staff, opening and closing City Hall, staffing phones and the front counter, managing payments, maintaining lobby information, ordering supplies, responding to public records requests, and implementing record retention policies.

Requirements

One year of responsible clerical and permit counter experience.
High school graduation or equivalent.
Current Washington State Driver License with a driving record acceptable to the City.
Must be able to successfully complete and pass a background check.
Membership in the Public, Professional & Office-Clerical Employees and Drivers Local Union No. 763 is required.

Nice To Haves

Experience related to public contact in a building, planning or public works environment.
Coursework in word processing, typing or office practices.

Responsibilities

First response to all public inquiries and requests.
Assists the public directly or refers inquiry or request to proper staff person.
Provides guidance to the general public and contractors in filling out various applications and forms, making sure applicants understand the permitting process.
Prepares and issues building, planning, engineering, and fire permits.
Collects fees, checks submittal materials for accuracy, and manages status in permitting software.
Authorized to independently prepare and issue residential plumbing and mechanical permits.
Verifies State and City business licensing and calculates fees.
Maintains accurate permit records.
Assists in the scheduling of requests for field inspections.
Assists in posting of properties and publication of notices for land use actions.
Issues residential parking and boat launch parking permits, verifying residency and verifying vehicle registration with the Police Department.
Performs a wide variety of clerical support tasks including word processing, spreadsheets, databases, editing, filing, and photocopying.
Processes outgoing and incoming mail.
Records City Board and Commission meeting minutes, assists staff with meeting preparations, sets up and takes down the meeting room equipment.
Serves as commission clerk, taking minutes and managing online participants.
Trains new staff on daily operations and procedures; write and updates procedures as necessary.
Opens and closes City Hall during normal business hours.
Staffs phones and City Hall front counter.
Manages all in-person payments.
Maintains front lobby information and displays.
Monitors, orders and dispenses supplies for departments.
Responds to public records requests and implements the city’s record retention and file management policies.
Performs other duties as assigned.