PERMIT FIELD MONITOR (INTERN)

Cook County•Chicago, IL

18h•Onsite

About The Position

Under the direction and supervision of the Manager of Permits and Revenue or designee, performs on-site customer service at permitted outdoor events, including but not limited to, confirming permit items listed, communicating with external and internal customers and assisting with basic needs of the event. Performs basic administrative duties to support the operations of the Permits, Rentals, and Concessions Department. Performs other duties as assigned. This position is an intern position working 29 hours per week for up to five (5) months, and primarily working Friday through Monday and holidays at various locations.

Requirements

Must be at least 18 years of age at the time of application.
Must possess a valid driver’s license.
Must possess a high school diploma or GED or higher.
Must have completed at least 60 credit hours at an accredited college or university and currently pursuing a degree at an accredited college or university OR Must possess a bachelor’s degree or higher from an accredited college or university.
Ability to work independently or with little supervision.
Excellent customer service skills
Ability to communicate to diverse groups of people.
Ability to maintain effective interpersonal relations with event patrons and clients.
Ability to communicate effectively with others both verbally and in writing.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to address challenges with customer permitting concerns.
Ability to work with individuals both within the District and in the community from various backgrounds, areas of discipline, areas of interest, etc.
Ability to communicate effectively with others both verbally and in writing.
Ability to manage numerous projects, prioritize tasks and meet deadlines.
Ability to assist in a wide variety of District activities and assist other District staff with related programs and services.
Ability to work a flexible schedule, including weekends, holidays and evenings at multiple locations.
Knowledge of Microsoft Office applications such as Word, Excel, Outlook, and Sharepoint.

Nice To Haves

Possess one year of full-time work experience as an administrative assistant, conducting event planning/production, or in other positions related to customer service.
Ability to communicate in Spanish, Polish, or sign language OR at least 1 season of work experience with the Forest Preserves of Cook County, OR at least 1 season of work experience as a Conservation Corp Crew member, OR at least 1 season of work experience on property of the Forest Preserves District of Cook County with partners such as the Chicago Zoological Society, Chicago Botanic Garden, Greencorps Chicago, OR at least 1 season of work experience with other partners such as, Friends of the Forest Preserves or the Student Conservation Association.

Responsibilities

Visit picnics, special events, membership sites and concessionaires to ensure accuracy of permit(s) issued.
Monitor picnic and event activities and site setups to identify potential permit violations; document findings, analyze issues, and coordinate with appropriate staff to resolve infractions.
Coordinates with internal departments for day-of-event requests.
Drafts weekly report summaries of events.
Assists with onsite auditing of various concession permits.
Facilitates on-site event management during events.
Advises supervisor on various concerns with events.
Communicates with Law Enforcement Department and assigned security personnel to ensure compliance with permit rules and regulations including traffic control
Assists with overseeing implementation of District procedures and guidelines.
Prepares a report after each event.
Serves as the on-call weekend point-of-contact and liaison for the Permits, Rentals and Concession Department
Maintains, manages, and enforces guest service policies and procedures, and contacts the appropriate department(s) while onsite.
Processes permit requests and modifications of the permit.
Regularly uses recreation management software such as ACTIVE Network to ensure the appropriate permits have been acquired.
Performs other duties as required or assigned.