Permit Coordinator

City of Gig Harbor•Gig Harbor, WA

1d•Hybrid

About The Position

The permit coordinator performs administrative work involving coordination of land-use planning, building, engineering and public works permits and providing administrative support to community development staff.

Requirements

General office procedures and equipment required; use of "blue-line" copiers and digital photo scanners preferred.
Communicate effectively with other employees and the public, individually and in groups, verbally in-person and by phone, and in writing.
Establish and maintain effective working relationships with other employees and the general public.
Maintain composure and use tact, discretion, and courtesy, including with dissatisfied customers.
Apply organizational skills and handle multiple priorities with many interruptions.
Perform basic mathematical calculations including addition, subtraction, multiplication, and division.
Perform tasks with accuracy and reasonable speed.
High school diploma or GED equivalent.
Two (2) years of general administrative experience.
Proficient in Microsoft Office Suite.
ICC Certification as a permit technician required within one year of hire.
A valid Washington State driver’s license (or ability to obtain one within 30 days of hire) and at least two years of driving experience.
A history of and ability to maintain safe and responsible driving that meets the city’s motor vehicle record minimum driving requirements.
Ability to pass position relevant pre-employment screening.
Clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately both in person and remotely.
Regularly required to sit for long periods of time, use hands for keyboarding, talk, hear, read, stand, and walk.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Repetitive motions for computer and telephone use.
Occasionally they may be required to kneel, reach, bend, crouch, twist, squat, and lift up to 25 pounds.

Nice To Haves

Two year college or business school program preferred.
Work experience in a planning, building, public works, engineering, or similar municipal office performing para-professional tasks and clerical work preferred.
Knowledge of computerized land information and permit tracking software preferred.

Responsibilities

Serves as primary contact for community development department, consulting with customers on general and non-technical project specific code requirements and processes.
Assists the public in completing permit applications and associated forms.
Acts as applicants’ public advocate throughout the permit process by facilitating communications between applicant and technical staff to maintain department performance goals, legal timelines, and timely permit review and issuance.
Coordinates and schedules all permit intake, pre-application, project triage, and permit-by-appointment meetings.
Processes permit submittals, performs data entry into permit tracking system, and routes submittal information and plans to the appropriate divisions.
Reviews building plans, engineering plans, and administrative/discretionary submittal documents for completeness.
Prepares building, engineering, land use, impact, and connection fee estimates and coordinates their collection.
Issues permits upon approval by division staff.
Coordinates issuance of Certificates of Occupancy between all divisions.
Tracks permit application and review processes to assure compliance with statutory mandates and department performance goals.
Coordinates street naming, assigns address numbers, and maintains the official city address map.
Provides data and reports to staff and management related to development permit activity.
Serves as department’s lead administrator for use and maintenance of permit tracking system.
Recommends and facilitates approved process improvements, fee adjustments, and administrative code provisions to improve customer service and department effectiveness.
Assists in training or mentoring newer division staff on permit software and permit processing.
May support in leading part-time, temporary, or intern personnel within the division.
Maintains punctual and reliable attendance.