Permit Coordinator

South Burlington, City of•South Burlington, VT

About The Position

The Permit Coordinator serves as the primary point of contact for applicants seeking development-related permits with the City. This position provides customer service and guidance throughout the permitting process and offers administrative and clerical support for permitting activities across multiple departments. Core responsibilities include communicating with applicants; receiving, processing, and routing permit applications; coordinating permit review and issuance; preparing materials for meetings; and providing general support to the Planning and Zoning Department. Performs other duties as assigned.

Requirements

Associate degree from a college or university, including coursework in planning-related topics and two years of relevant experience.
Must have a valid driver’s license.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of the role of permitting within City Government.
Demonstrated ability to read and understand drawings and maps to assist in interpreting codes and conduct independent research.
Demonstrated ability to communicate effectively, orally and in writing.
Demonstrated ability to work with computers in an all-digital environment.
Demonstrated ability to operate effectively in an environment where errors could result in loss of time, monetary loss, cause adverse public relations, and may have legal and/or financial implications.
Demonstrated ability to maintain confidentiality of department-related confidential information, including bid proposals for planning-related studies, legal options, and correspondence regarding various applications.
Demonstrated ability to handle competing priorities.
Proven ability to be organized, detail-oriented, and accurate.

Responsibilities

Provide guidance throughout the permitting lifecycle across City departments, serving as a first point of contact for City permits.
Supports customers and provides information regarding regulations for proposed development activities, customer support to permitting software, and status inquiries.
Provide administrative and technical support to department staff across departments, including project routing and coordination, record keeping, and other support as needed.
Other support may include issuing correspondence and public hearing notices, maintaining website presence, and maintaining data.
Maintain the digital record system for relevant permit processes.
Serve as an assistant code officer and/or zoning administrator with responsibility to review and issue assigned permit types and certificates.
Assist Development Review planners with the preparation of staff reports and decisions on applications for development.
Make frequent contact with the public, other city departments, developers, and their consultants.
Research City records for historic development and decision-making information requested by city departments, developers, attorneys, and the public.
May perform site inspections and issue certificates of occupancy.
May perform enforcement functions, including issuance of tickets, notices of violation, and required defense of said functions upon appeal or challenge.
Research, review, and summarize best practices, case studies, and trends in support of planning projects as assigned by the Director of Planning & Zoning.
Attend planning commission, development review board, and other city meetings as needed to provide support as assigned by the Director of Planning & Zoning.
Performs other necessary tasks or functions as are necessary to accomplish City and Department goals and objectives.