Temporary - Permit and Licensing Review Analyst

City of Austin•Austin, TX

23h•Hybrid

About The Position

This position is responsible for performing a wide variety of technical and specialized duties to ensure compliance with applicable City codes and ordinances, for permitting plans and licensing requirements. The City of Austin is seeking a Permit License and Review Analyst for Short Term Rental Licensing. The ideal candidate will have excellent customer service skills, be a team player, and be highly organized. This role assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
Experience may substitute for education up to four (4) years.
Knowledge of applicable City ordinances, policies, codes, permitting, licensing, and related state and local regulations.
Skill in applying code requirements.
Skill in oral and written communications.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Ability in maintain effective communication and working relationships with City Officials, business leaders, financial institutions, developers, citizen groups, and City departments and employees.
A detailed, complete employment application is required. Please be sure to detail on the application all relevant employment to be considered as part of your qualifications. This detailed application will be evaluated for the qualifications and will be used to establish base pay if you are selected for this position. Be sure to provide job titles, number of employees supervised and employment dates for all jobs you wish to be considered. Describe your specific experience for each position including all job duties and responsibilities.
If you are selected as the top candidate for a position, DSD-HR will contact the current and former employer, as well as the professional references listed in the application. Please ensure the contact information on the application is accurate.
Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference.

Nice To Haves

Experience providing excellent customer service in person, on the phone, and via email.
Highly organized with experience documenting customer interactions in writing.
Experience analyzing customer submissions for completeness.

Responsibilities

Performs a variety of technical work involved in the acceptance, review, processing and issuance of all types of permits and licenses issued by the City.
Screens and directs calls and/or public visitors; provides permit information including quoting and calculating fees and suggesting types of permits needed; answers questions and provides information, including applicable codes and regulations.
Receives citizen complaints and questions, refers them to appropriate department or staff member for resolution.
Reviews and interprets plans and specifications to determine compliance with related City codes, ordinances, and submittal requirements.
Red-lines and notes feature on plans needing revision in order to meet code requirements, participates in meetings to resolve conflicts with plans.
Provides information to contractors, property owners, development professionals, and the general public regarding the interpretation and application of City policies, procedures, and licensing requirements.
Prepares permits for issuance, assists in the scheduling of and keeping of records of reviews or inspections, keeps records of and provides billings of fees; ensures proper filing and logging of plans, and related documents for the permanent record.
Assists in the development and maintenance of procedure and policy manuals.
Reviews development applications to ensure that all required documents are included in the submittals.
Performs field visits as required to review issues of non-compliance in regard to building, codes, right-of-way, and zoning law and ordinances.